We'd Love to Hear From You
At Owala, we believe great conversations start with a simple hello. Whether you have a question about your order, need help choosing the perfect bottle color, or just want to share how your Owala has spiced up your hydration routine—we're all ears. Our Portland-based team reads every message and aims to reply within 24 hours on business days.
Get in Touch
Email: support@owala.com
Address: 2847 Maple Avenue, Suite 320, Portland, OR 97201, United States
Note: We're an online-only store, so we don't have a phone line. But our email support is fast and friendly—drop us a line anytime.
Business Hours
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. We do our best to respond to weekend messages on the following Monday.
Send Us a Message
Use the form below to reach us directly. Please include your order number if your inquiry is about a specific purchase. We're here to help with everything from order tracking to product recommendations.