Owala

Data We Collect (and Why)

Last updated: 2026-05-15

Owala ("we", "us", or "our") runs the website https://owala.com (the "Service"). This Privacy Policy lays out how we gather, use, share, and protect your info when you browse our site or grab that perfect hydration bottle. Read it over. By using the Service, you’re agreeing to these terms—no surprises, just clear talk about your data.

1. Your Rights (Under GDPR and CCPA)

Depending on where you live, you’ve got specific control over your personal data:

  • Access what we hold about you
  • Fix any incorrect info we’ve got
  • Request deletion ("right to be forgotten")
  • Limit or object to how we process your data
  • Get a copy of your data in a portable format
  • Withdraw your consent anytime

To exercise these rights, hit us up at support@owala.com. We’ll respond within 30 days.

2. How We Use Your Information

Owala uses your data for these purposes:

  • Process and ship your orders, including payment handling
  • Talk to you about orders, accounts, or customer service
  • Send promotional stuff—like new gear or events (opt out anytime)
  • Tailor and improve your experience on our Service
  • Monitor usage trends and spot patterns
  • Catch and stop fraud or technical glitches
  • Meet legal obligations

3. Information We Collect

We collect data you give us directly, plus stuff we gather automatically when you use our Service.

  • Personal Data: When you sign up, order, subscribe to our newsletter, or reach out, we may grab your name, email, address, and payment deets.
  • Order Data: We keep records of what you buy, order amounts, payment methods, and shipping info to fulfill orders and support you.
  • Usage Data: Automatically, we collect your IP address, browser type, OS, referring URLs, pages you visit, and timestamps.
  • Cookies and Tracking Tech: We use cookies, web beacons, and similar tools to boost your experience, analyze trends, run the site, and gather demographic info.

4. Sharing of Information

We don’t sell your personal info. We might share data with:

  • Service Providers: Third parties that help us—like payment processors, shippers, data analysts, email services, and customer support teams.
  • Legal Requirements: If the law demands it, or we think it’s needed to protect our rights, your safety, or others.
  • Business Transfers: If we merge, get bought, or sell assets, your data may transfer.

5. Data Retention

We keep your personal data only as long as needed for the purposes in this policy, unless law says longer. Order records hang around for at least 5 years for tax and accounting reasons.

6. Security

We use solid security measures—like SSL/TLS encryption for data in transit and rest—to protect your info. But no online method is 100% secure, so we can’t guarantee absolute safety.

7. Changes to This Policy

We might update this Privacy Policy now and then. When we do, we’ll post the new version here and update the "Last updated" date. Using the Service after changes means you’re cool with the update.

8. Contact Us

Got questions about this Privacy Policy? Hit us up:

  • Company: Owala
  • Email: support@owala.com
  • Address: 2847 Maple Avenue, Suite 320, Portland, OR 97201, United States

9. Children's Privacy

Our Service isn’t meant for kids under 16. We don’t knowingly collect data from them. If we find out we’ve got a child’s info without parental okay, we’ll delete it fast.